From our happy customers
Thank you Sandi for everything, from start to finish….I thought I would take this opportunity to tell you that I think you and your staff does a terrific job in getting the job done right. Before I even heard of you guys, I was using another binder company and to be honest, whenever I called them, I always got a recorded message, it took at least a day or more to get back to me, and even the finished product came out fuzzy. With your company, the receptionist has always been very helpful in providing the right information, routed me to the right person when I needed to be, and even though I provided the same exact files, your finished products have come out crisper and cleaner than the other guys. This just goes to show that you guys are conscientious about the work you do. It’s too bad you don’t have a plant up around here as it would be a lot easier for me to pick the completed job up when completed, but in the grand scheme of things, that is just a minor detail.
Joel Appelbaum, President, Appel’s Printing & Mailing Inc. East Windsor, CT
I just wanted to drop you a note to thank you for your assistance with our binder order. It was a pleasure to contact someone via their web site and then get such a timely response and to have the resultant order go so smoothly!
Jeanne Norton-Henry, Pittsburgh Glass Block Co.
We at Coastal Contract Hardware have been using Binders, Inc since 2004. We have never had any problems from them nor have they ever disappointed us. They have always been very helpful in lending us a hand on the set up and layout, as we never employed a service to do so. The designs on our tabs change frequently, due to product line changes. Marianne is always very helpful and willing to work with us on these changes, not only to produce a quality tab but a binder that is second to none. We have always been very satisfied with the quality of their products; however the most important thing is the quality of their service. We just received a large shipment with many changes to the tabs and the turnaround time was great, and fit into out schedule. We hope to continue this fine relationship for many years to come. I would recommend them for all your binder and tab needs.
Ronald A. Armeen, President, Coastal Contract Hardware – Myrtle Beach, SC
The customer service that Binders, Inc. provides is outstanding! The quotes always arrive quickly and the prices are very reasonable. With some other companies, we encountered issues with product availability, pricing & customer service. We are so thankful not to have those issues with Binders, Inc. and have recommended them to other churches that use the same discipleship material that we do. The material is best distributed in a binder format and the binders we get work perfectly! Binders, Inc. is reliable and trustworthy. We can count on them to have product available at a reasonable price, and delivered in a reasonable amount of time.
Valley Forge Baptist Temple – Collegeville, PA
I have been very happy with the service received from Binders, Inc. Marianne is very helpful in the creation of art for my projects, as well as blending my design ideas with her knowledge to produce a professional, finished product. She is also very proactive in obtaining the most current information possible to make shipping my orders as smooth as possible.
Barry Kidd, Pinpoint Design – New Albany, MS
Our product always arrives when expected and in good condition, inquiries are responded to quickly and Binders, Inc. provides pleasant customer service. Marianne is a wonderful asset for your company and easy to work with! We are always pleased with not only the product, but the service as well. For those reasons, we would recommend Binders, Inc. to others.
Deluxe Printing – Hickory, NC
The binders I ordered arrived on time, were packaged very well and had no damage on receipt. I worked with Bobbie Hoyt on the placement of my order. She was very knowledgeable, answering my many emails without hesitation and a pleasure to work with. Many salesmen from other companies did not return calls or gave incomplete pricing. Since this was a project for my family, cost played an important part. I would absolutely order with Binders, Inc. again. Bobbie was very friendly and courteous, plus the end product is great! I have already recommended the company to a few friends that have similar projects coming up.
Carol Yusten – Sioux Falls, SD
Orders placed with Binders, Inc. always arrive on schedule or early. Poor communication can make working with some companies difficult however, everyone at Binders, Inc. works hard to be clear and let me know what is happening. My quotes are returned quickly and Marianne is easy to work with. I would recommend them to others and will order with them again.
Dave Oakes, Managing Partner, Allegra – Charlotte, NC
We have been extremely pleased with the products we order from Binders, Inc. The binders are produced quickly, packaged with care so they arrive in good condition. Working with Sandi has been a pure pleasure! She is always anxious to please and to be sure we are getting just what we want. Each person I have dealt with has been especially nice. Not just polite but you hear the smile in their voice. They seem to want our business and work to ensure that we are pleased and satisfied. We had problems with another company; the binders arrived torn and heat damaged, although we had discussed the best day for shipping to avoid this issue. We are so thankful not to have this problem with Binders, Inc.! We have reordered many times and each time we do, we are pleased with the service and quality we get.
Glenn & Annette Wintters, Annette’s Fraternal Merchandise – Tyler, TX 75706
Binders, Inc gives only professional service in every area of the business world. They make us feel like we are a number one priority each time we entrust them with an endeavor to service our customers. We can truly say they have never disappointed us and always met our time schedule. Their positive attitude is so refreshing in helping us to decide what is best in serving our customers. The quality is above our expectations and we have always enjoyed our working relationship with not only the Binders employees, but also the management of the company. We have relied on Binders, Inc. for 16 years and look forward to at least another 16 years. They have never let us down or disappointed us!!
Ronnie and Doris Kendrick, Covenant-1 Printing – Charlotte,NC
I would like to express what a grand pleasure it has been to do business with Binders, Incorporated the past years.
Your FIRST CLASS customer service is backed by competitive pricing and quality products which always makes you our first call when purchasing binders. Estimate requests, whether called in or emailed are always returned quicker than expected which brings more jobs in for us. Customers often are weeks away from production; but they expect on demand competitive pricing and Binders, Inc. consistently satisfies this obligation. Your ability to manufacture a single printed binder for my customers approval has relieved all concerns in the mind of an anxious customer on more than one occasion. When we first started selling binders to our customers, the stock samples provided were a great help; and in later times your willingness to provide specific product samples aided in yet another contract. When it comes to shipping the final product, once again you are flawless. Our smaller orders which usually ship through a regular parcel carrier are always packed sufficiently to cover any undue damages in shipping. There’s simply nothing worse than receiving damaged products the day my customer is expecting them delivered. Just as important, when our larger orders are shipped freight, you have enthusiastically provided appropriate delivery whether the destination has a dock or not. The last item I wish to mention is production time; whether it has been a “I need it NOW” sample or an order for 7,500 custom binders you have always worked with me to meet my customers deadlines and as of yet have not missed one. There just are not that many vendors, that I can say that about; and to me that speaks volumes.
When talking to other retailers, who are looking for one of your services or utilizing another vendor; I take the extra time to make sure they are aware of what a fantastic job you do for us. While I know we may not be your biggest customer, I appreciate your customer service representatives ability to make me feel like I am. I look forward to many more years of successful business together; and thanks for making us a more profitable company.
B Dwayne Easter, General Manager, Great American Copy and Printing Center, Inc.- Charlotte, NC